LAS VEGAS, Nevada, April 11, 2017 – Whether seeking a firmware update, product walk-through, installation instructions or troubleshooting tips, customers can head to the Dahua Wiki (dahuawiki.com), a one-stop resource for up-to-the-minute information about Dahua Technology USA products and services.
Fueled by an initiative to keep support materials organized, consistent and accessible, the Dahua Wiki has grown into a comprehensive knowledge base with more than 5,966 pages and 3,365 uploaded files that receives 100,000 visitors a month. The site is organized into searchable categories, where users can browse product instructions, software, tools, manuals, specifications, FAQS, and a glossary.
“The Dahua Wiki is designed to serve as a consistent and accurate resource for Dahua products and information relevant to the video surveillance industry,” said JP Wenger, Dahua USA technical engineer and Dahua Wiki project manager, who initiated the program in January 2016. The site is maintained by Wenger and the Dahua staff, and has received 19,303 page edits since its inception, evidence of the team’s commitment maintaining the site’s functionality.
“This is a collaborative effort that is updated on a daily basis by the Wiki Team, which represents the strongest players across each department at Dahua. The result is a complete resource with current information that provides clarity for anyone looking for information on our products,” Mr. Wenger remarked.
Visitors can browse topics such as recording, playback, backup, remote access, DDNS and Intelligent Video System (IVS) analytics. The three most-visited areas of Dahua Wiki are firmware and software downloads, instructions on how to apply firmware, and NVR instructions. Another popular feature are live demos that allow users to experience Dahua’s latest video surveillance solutions in real-time. A cybersecurity section provides best practices to mitigate the potential cyber risk faced by video surveillance systems. Product manuals, datasheets, and brochures are available to download. A product selector helps users find the products that best meet the needs of their application and compare it to other Dahua products. Each Dahua product has a dedicated page that provides a detailed walk-through of its features, functions, and technical specifications.
In all, Dahua Wiki contains information and instructions for every facet of Dahua security systems, including solutions that have been discontinued. “Just because we stop selling a product doesn’t mean there aren’t still people out there using it,” said Wenger, “especially considering the reliability and durability of our products. The Wiki is there for all customers of Dahua Technology USA: past, present, and future.”
About Dahua Technology USA
Dahua Technology USA brings high-value, total security solutions to the North American market by focusing on integrity and personal relationships to enhance the customer experience. With the world’s second-largest market share, according to a 2015 IMS report, Dahua’s surveillance solutions, from award-winning cameras to video management software, deliver unparalleled quality, reliability, and stability. Dahua Technology USA headquarters and warehouse are located at 23 Hubble, Irvine, California, providing sales and support throughout the U.S. and Canada. For more information, please visit: http://www.dahuasecurity.com/en/us/.