Dahua is committed to providing our partners with comprehensive resources that will help them gain a competitive advantage and win more business. Three different All-Star tiers provide an array of opportunities and support.

TWO, THREE & FOUR STAR TIERS

Dealer Portal
Dahua’s dealer portal is designed to provide you with information, pricing, and other resources to help you remain up-to-date on the latest Dahua has to offer.

Extended Warranty
Dahua is offering extended warranty exclusively to our dealer partners. This covers multiple product categories. Terms will vary depending on category of sales. Please refer to dealer website.

Tech Support
A team of experts are ready to help troubleshoot any issues that may arise. Our class-leading call service centers provide rapid response to keep hold times to a minimum.

Over the Counter Exchange
For added convenience, Dahua will provide an over-the-counter (OTC) exchange on select products, given that they have not been misused or improperly handled. There is no charge, unless the original merchandise is not returned in a timely manner.

Project Registration
Maximize the budget: partners receive special pricing for projects that have been registered. In addition to these exclusive discounts, registering a project provides advantages such as pre-project planning and support.

Demo Purchase Program
Stay up-to-date with our demo purchase program. Our partners have the opportunity to purchase the latest products, often before they become available on distributor shelves.

Co-Marketing
We are dedicated to helping our partners drive sales and customer loyalty. As a partner, you gain exclusive access to our team of marketing experts. Whether it be a Dahua sponsored marketing event, or providing Dahua branding exposure to make your dealer event look great, our team is available for individualized co-marketing opportunities.

Partner Training
Learn Dahua: Keep up-to-date on the changing video surveillance landscape with basic and advanced on-line training courses. We keep our resources current with a comprehensive knowledge base designed to give our dealers a competitive edge.

Partner Webinars: Informational live webinars available every month to help you stay current on upcoming product launches and technology. Partners receive complete access to all past webinar recordings and presentations.

THREE & FOUR STAR TIERS

Partner Certification
Our Partner Certification Program now includes training requirements for 3 and 4 star partners, helping you to increase your product knowledge while adding value to your certification. Multiple course options are available, allowing you to choose the topic(s) that best align to your particular interests.

Partner Care Program
A dedicated Partner Care Assistant is available to help maximize business opportunities and take advantage of program benefits.

Lead Generation
Our lead generation program places qualified leads directly into our partner’s hands to help secure new business and convert those leads into sales.


Update: Effective May 2021, all 3 and 4 star Dahua North America registered dealers have training obligations. They must fulfill the training requirements listed below by due date, otherwise the star status and price discount levels are at risk.
  • 3 Star dealers
    • Complete 1 Sales certification and 1 Technical certification course
  • 4 Star dealers
    • Complete 2 Sales certification and 2 Technical certification courses

FOUR STAR TIERS

Priority Tech Support Line
4-star partners use a special phone number to skip the queue and get tech support calls answered more quickly.

Technical Consultant
4-Star partners will have access to a Dahua Technical Consultant with the expertise to help in the field, assist with large projects, and provide technical assistance.

All-Star Partner Summit*
Qualifying 4-star partners will be invited to join us at our Dahua All-Star Partner Summit. This conference will cover video industry trends, explore Dahua’s growing product roadmap, and offer hands-on activities to provide a competitive edge.