Dahua North America launched the Dealer Certification training program in 2021. This program enables all of our All-star dealers to elevate their skill set by taking in-depth online training courses on Dahua products and solutions. All of the courses are on learndahua.com, our online training portal. All registered dealers have been issued credentials to enter the site.
The Sales Certification courses focus on features, benefits, applications, as well as competitive advantages and system design tips. This will be invaluable to Salespeople as they will be able to specify and promote the best solution for their customer’s application.
The Technical Certification courses are focused on Installation, configuration, best practices, and troubleshooting. This will be important for Technicians whom will be installing and configuring the system for best results.
Most courses offer certification, and the student will receive a certificate of completion upon successfully passing the course. Any non-certification courses will be clearly labelled.
| Online (OLT) Technical Certification Training Course format is self-paced, webpage instruction with multimedia elements | |
| Sales Course | Course Topics |
| DSS V8.3 | DSS V8.3 2024 sales certification training focusing on features, benefits, applications and system design tips. Suitable for all audiences |
| AcuPick Sales Certification Training (2023) | NEW! Updated with AcuPick Phase 2 enhancements |
| IP Fixed Camera | IP camera overview, Application, Dahua IP Advantage, Technology & Feature Spotlight, Competitive Position, Software and Accessories, Design tips; Includes Low light and night color technology |
| Access Control | Focuses on features, benefits, applications, as well as competitive advantages and system design tips. |
| Video Intercom | Features, benefits, applications, as well as competitive advantages and system design tips. |
| NVR | NVR sales training covers our appliance IP camera recorders, focusing on features, benefits, applications, as well as competitive advantages and system design tips. |
| Transmission Solutions | Covers our Network Switch and other types of transmission solutions, adapters and technologies. |
| Video Analytics | Video Analytics Overview, Human vehicle detection, Premium IVS, Advanced IVS, Analytics +, Reporting & Business Analytics, Analytics with any ONVIF Camera, Applications |
| Online (OLT) Technical Certification Training
Course format is self-paced, webpage instruction with multimedia elements |
||
| Course Duration | Technical Course | Course Topics |
| ~2 hours | IP System Associate | This IP video system course will cover fundamental aspects of Dahua IP cameras and NVR’s. Upon successful completion of this course, students should be able to perform basic functions such as installation, configuration and troubleshooting of a Dahua based video system. |
| ~8 hours | DSS V8 | This 8 hour course covers primarily DSS V8.04 Pro software and does not cover the Hardware versions, DSS4004/7016. DSS Express software has a subset of the Pro features, with lesser capabilities. Thus the course is applicable for students whom wish to learn about DSS Express V8. We strongly recommend to take the course over a 2 or 3 day period, so you don’t get overloaded with information. |
| ~1.5 hours | Access Control | Current to existing Access Control hardware. Overview, Access Controller layout, Readers, setup with older versions DSS express. |
3 and 4 Star Dealer Training Requirements
All 3 and 4 star Dahua North America registered dealers have training obligations. They must fulfill the training requirements listed below by the end of any calendar year, otherwise the star status and price discount levels are at risk.
- 3 Star dealers
- Complete 1 Sales certification and1 Technical certification course
- 4 Star dealers
- Complete 2 Sales certification and2 Technical certification courses
Other details:
- All training is to be completed by December 31 of any calendar year.
- To complete the course(s), you must pass the exam with 80% or higher score. You can take the exam multiple times if you don’t pass the first time.
- Passing the course entitles you to an e-Certificate, which you can immediately download or have it emailed to you upon successful completion of the course.
- Any employee of a registered dealer can take these courses, and passing the course fulfills the Dealer’s training requirements per the details above
- There are no training requirements for 2 star dealers
To register additional employees for Learndahua.com, please contact your Dahua Inside Sales Manager that covers your territory:
If you are unsure which Inside Sales Manager covers your location, please visit this page: https://us.dahuasecurity.com/about-us/lets-connect/say-hello-to-our-sales-team/
| Marge Mitchell (Inside Sales Manager) USA South West Coast Region marge.mitchell@luminyscorp.com |
Jocelyn Merkel (Inside Sales Manager) USA South Region jocelyn.merkel@luminyscorp.com |
Melanie Luden (Inside Sales Manager) USA North East Region melanie.luden@luminyscorp.com |
| Gabriel Valle (Inside Sales Manager) USA Northwest Region gabriel.valle@luminyscorp.com |
Stephanie Singh (Inside Sales Manager) Canada stephanie.singh@luminyscorp.com |